A support system is always put in place to help customers resolve issues quickly.
Some service providers put up a help page where they try to assist users with
frequently asked questions but sometimes there may be a need to report a problem
directly. iTunes support is there for you if you need to report a purchase
issue amongst over issues you may encounter.
HOW TO REPORT A PURCHASE PROBLEM TO ITUNES SUPPORT
Common
problems you might face when purchasing and downloading digital products from
the iTunes Store include:
o Corrupted File
Where
the process of purchasing and downloading your iTunes Store product may appear
to have successfully completed, but you later find that the product doesn't
work or is incomplete; such a file is corrupted and needs reporting to Apple so
you can download a replacement.
o Your Internet Connection Drops While
Downloading
This
is a common problem that can happen while you are downloading your purchase to
your computer. The chances are, you will either end up with a partially
downloaded file or nothing at all. You've already been billed for this purchase
and so you need to send Apple a report of this issue in order to re-download
your product.
o Downloading is Interrupted (at the Server End)
This
is rare, but there can be instances when there is an issue downloading your
product from the iTunes servers. You may still be billed for this purchase and
so it is important to send Apple a report of this issue in order to re-download
your chosen product.
These
are all examples of incomplete transactions that you can directly report via
the iTunes software in order for one of Apple's representatives to investigate.
Using the iTunes Software Program to Report a Purchase Problem
The
built-in reporting system isn't always easy to find in iTunes, so follow the
steps below to see how to send Apple a message about your iTunes Store problem.
o Run
the iTunes software program and apply any software updates if prompted.
o In
the left window pane, click on the iTunes Store link (this is found underneath
the Store section).
o Near
the top right-hand side on the screen, click the Sign In button. Type in your
Apple ID (this is usually your email address) and password in the relevant
fields. Click Sign In to proceed.
o Click
the down-arrow next to your Apple ID name (displayed in the top right-hand
corner of the screen as before) and choose the Account menu option.
o Scroll
down the Account Information screen until you see the Purchase History section.
Click on the See All link (in some versions of iTunes this is called Purchase
History) to view your purchases.
o At the bottom of the purchase history screen, click on the Report a Problem
button.
o Locate
the product you wish to report and click the arrow (in the order date column).
o On
the next screen, click the Report a Problem hyperlink for the product you have
an issue with.
o Click
the drop-down menu on the reporting screen and choose an option that most
closely relates to your type of issue.
o It
is also a good idea to add as much information as you can in the Comments box
so that your issue can be quickly dealt with by an Apple support agent.
o Finally, click the Submit button to send your report.
Normally,
you should get a response via the email address that is registered to your
Apple account within 24 hours.
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