Customer
support is one area Facebook needs to improve. There is no obvious way to
contact Facebook instead what you will see is a help page that tries to answer
questions concerning problems people may run into.
Facebook caters for a very
large audience, having a customer support line will not give them breathing
space but that's not an excuse. The question remains - if you're having issues
that are beyond your control, how can you contact Facebook? We will try to
address this question in this article.
Contacting
Facebook must be on issues regarding Facebook. To register for a Facebook
account visit the official Facebook page at www.facebook.com/signup.
How to Contact Facebook
You
can’t call, email,
text or even speak to an employee or affiliate of Facebook. There are other
ways a user can contact Facebook - through the Facebook help center.
The Facebook help center is a place where you can get solutions to some common
Facebook problems. Here are some steps to follow to successfully navigate
through the Facebook help center to get your issues addressed;
§ Open
the Facebook help center page from your web browser.
§ Review
the options toolbar. The options toolbar is just below the search bar. Your
options under this bar are; using Facebook, managing your account, privacy and
settings and policies and reporting. Under the options or sections are
subsections. So, therefore you must go through them carefully to see the option
that suits your problem. You may also check the questions you may have and the popular topics section on this page since they cover common issues and
complains.
§ Select
a relevant section and review its additional options.
§ You
can even make use of the search bar to expedite your process.
§ If
you are having issues with your Facebook business page you should make use of
the ads help center page.
§ If
you can’t find your the current problem listed anywhere in the help center you should visit the
Facebook community page.
Contact Facebook Via Better Business Bureau
Another
way of contacting Facebook is by submitting a complaint via the better business
bureau. The steps are;
§ Open Facebook better business bureau page.
§ Click
on submit a complaint.
§ You
will see a heading that says I am looking to resolve a dispute with a
business. Click on click here to file a complaint which is underneath the
heading.
§ Fill
out the qualifications question form. You will need to click on yes or no
checkbox for each of the following questions.
§ Click
proceeds to complain form.
§ Fill
out the complaint form complaint.
§ Scroll
down and click on submit after filling out the complaint.
The Method for Submitting an Appeal for A Disabled Account
§ Open
the disabled Facebook account page.
§ Click
on the submits an appeal link.
§ Type
in your Facebook email address or phone number.
§ Type
in your full name. the same name you used on Facebook.
§ You
will need to upload a picture of an I.D.
§ Click
on your I.D picture to upload it to the Facebook form.
§ Type
details into the additional information box.
§ Click
on send.
Method for Recovering Your Password
§ Open
the Facebook website on your browser.
§ Click
on forgot account password.
§ Type
in your name, phone number or email address.
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